A consummate customer service professional with more than a decade of experience of high-fashion luxury goods retailing at sales and managerial levels, Shannon understands what it takes to make a connection and finalise a sale. In a career built on an ability to sell to a diverse range of clients and to incentivise teams of like-minded salespeople, Shannon’s empathetic nature and disciplined approach has seen her transition easily to a corporate environment. As an intrinsic part of Paul Richards’ team, Shannon provides the expert support and pro-active service that ensures a smooth seamless and stress-free sale. . This approach has been enhanced by Shannon’s tertiary studies in Human Resources. “Over the years, my clients and staff have been drawn from a wide range of cultures and backgrounds.” she says. “Watching, listening and learning how people expect to be treated, then exceeding that expectation is at the heart of what I do.” Highly organised, deeply committed and always focused on achieving the best results for her client, Shannon brings the same educated approach to her role – ensuring every aspect of the sale, from presentation, to open-for-inspections, to a value-added negotiation and problem-free settlement, progresses without a hitch. “An eye for detail developed in the fashion industry certainly helps,” she says. “Whether it’s making sure the home is presented to best possible standards or ensuring every piece of paperwork is meticulously completed and lodged, attention to detail is the key.” Both up front and behind the scenes every step of the way, Shannon finds her real estate life often overflows into her every day life …in the best way. A local for most of her life, Shannon’s perfect weekend involves a movie, a good book, perhaps a gallery visit, and time spent amongst family and friends.